Refund Policy

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Welcome to KK Universe. This Refund Policy explains the terms and conditions regarding cancellations, refunds, and payments for artist booking services provided through KK Universe.

Booking Confirmation

A booking is considered confirmed only after the required advance payment has been successfully received by KK Universe.

Once a booking is confirmed, the requested artist or professional is reserved exclusively for the client for the selected date and time.

Advance Payments

  • All advance payments are generally non-refundable.
  • Advance payments are used to reserve artists, block schedules, and manage operational costs.
  • By making a payment, the client agrees to this Refund Policy.

Client Cancellation Policy

Cancellation More Than 30 Days Before Event

  • Up to 50% of the advance amount may be refunded at the sole discretion of KK Universe.
  • Any payment gateway, processing, or administrative charges may be deducted.

Cancellation Between 15–30 Days Before Event

  • No refund of advance payment.
  • Refund requests, if any, will be reviewed on a case-by-case basis.

Cancellation Within 15 Days of Event

No refund will be provided.

Cancellation Within 7 Days of Event

No refund will be provided under any circumstances.

Artist Unavailability

If an assigned artist becomes unavailable due to an emergency, illness, accident, or unforeseen circumstances:

  • KK Universe will make reasonable efforts to arrange a suitable replacement.
  • If a replacement cannot be arranged, the amount paid for the unavailable service will be refunded.
  • KK Universe's liability shall be limited to the amount paid for that specific booking.

Event Postponement

If the event is postponed:

  • The booking may be transferred to a new date subject to artist availability.
  • Additional charges may apply depending on the new date and artist availability.
  • If the artist is unavailable on the new date, cancellation terms may apply.

No-Show by Client

If the client fails to attend the event, provide access to the venue, or is unavailable at the scheduled time:

  • No refund will be issued.
  • The booking will be treated as completed.

Refund Processing Time

Approved refunds will be processed within:

7–15 business days

The actual credit time may vary depending on the payment provider or banking institution.

Force Majeure

KK Universe shall not be responsible for delays, cancellations, or service interruptions caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Government restrictions
  • Strikes
  • Pandemics
  • War or civil disturbances
Refunds in such situations will be evaluated on a case-by-case basis.

Contact Us

For refund-related inquiries, please contact:

FAQ

Questions, answered

1.) Can I cancel my booking after making a payment?+
Yes. You can request to cancel your booking before the scheduled service date. Cancellation requests are reviewed according to our Refund & Cancellation Policy and the terms agreed at the time of booking.
2.) Will I receive a full refund if I cancel my booking?+
Refund eligibility depends on when the cancellation request is made, the booking status, and whether the assigned artist has already started preparing or providing the service. Some bookings may be eligible for a full refund, while others may qualify for a partial refund or no refund.
3.) How long does it take to process a refund?+
Once your refund request is approved, refunds are generally processed within 5–10 business days. The exact time may vary depending on your bank, card issuer, UPI provider, or payment gateway.
4.) What if the artist cancels my booking?+
If the assigned artist cancels the booking and we are unable to provide a suitable replacement, you may be eligible for a full refund of the amount paid.
5.) What if the artist does not arrive for the booking?+
Please contact our support team immediately. After verifying the issue, we will work to arrange an alternative artist or process a refund if applicable.
6.) Are booking or convenience charges refundable?+
Booking, platform, payment gateway, or convenience charges may be non-refundable where applicable, unless the cancellation is due to an error caused by KK Universe.
7.) Can I reschedule my booking instead of cancelling it?+
Yes. Rescheduling may be available depending on the artist's availability. Please contact us as early as possible to request a new date.
8.) How can I request a refund?+
You can request a refund by contacting our support team with your booking ID, registered email address, and the reason for the cancellation. Our team will review your request and respond as quickly as possible.